Detroit Department of Transportation riders can now purchase self-serve bus passes at new kiosks
- DDOT riders can purchase self-serve bus passes and receive loaded fare cards at two Detroit locations beginning this week
- Ambassadors will be on site this week to assist kiosk users with the buying process
Transit riders can now purchase bus passes via self-serve kiosks at two locations in the city, allowing them to easily purchases passes by cash or card. The kiosks are provided by DivDat, (Diversified Data Processing & Consulting, Inc.), which Detroiters may already be familiar with via their bill payment kiosks.
The bus pass kiosks will allow riders to receive instant payment confirmation, a printed official receipt, and the corresponding fee-specific bus pass from the dispenser unit attached to the payment kiosk. Four-hour, 24-hour, seven-day, and 31-day passes are all available; reduced fare passes are also available for purchase by eligible riders at the kiosks with previous verification.
Acting on feedback from users, DDOT partnered with DivDat to develop and implement the bus pass dispenser adjunct to its bill payment kiosks in an effort to provide additional self-service options to consumers. Currently, the kiosks are in two locations:
- Rosa Parks Transit Center: 1310 Cass Ave. at Michigan Ave., Downtown Detroit
- 100 Mack Ave.: At Woodward, DDOT Administrative Offices
“These self-serve kiosks offer yet another great option for our riders,” says DDOT Executive Director of Transit Mikel Oglesby. “Riders now have several ways they can purchase passes – at our kiosks, in-person, or on our Token Transit app. This makes buying passes easier for them, which means a smoother and more stress-free ride on DDOT.”
DivDat plans to have ambassadors on site at both Rosa Parks Transit Center and 100 Mack through Friday, May 12 from 8 a.m. to 5 p.m. every day. The ambassadors will assist riders with using the kiosks so they are familiar and comfortable with the pass buying process.
The Detroit Department of Transportation is the largest public transit provider in Michigan, serving the city of Detroit, its surrounding suburbs, and neighboring cities. DDOT provides reliable and efficient service to an average of 85,000 riders daily. DivDat’s Bill Payment Kiosks provide consumers with convenient and official self-service bill payment capabilities. Biller customers enjoy providing their consumers with additional self-service ways to pay. DivDat’s Bill Payment Kiosks are multilingual, and accept cash, personal and business checks, and credit or debit cards for payment. They are ADA compliant from an accessible height basis and offer a track pad and ball for easier selection.